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ServiceNow

ServiceNow ESG Management

Composite Score

7.8 /10

CX Score

8.1 /10

20 Reviews Write a Review

What is ServiceNow ESG Management?

Elevate your environmental, social, and governance (ESG) program with simple data collection, on-demand progress monitoring, and automated reporting.

Company Details

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Awards & Recognition

ServiceNow ESG Management won the following awards in the Environmental, Social and Governance Reporting category

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8 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

ServiceNow ESG Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow ESG Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

2
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow ESG Management?

4% Negative

8% Neutral

88% Positive

Pros

Trustworthy
Fair
Acts with Integrity
Helps Innovate

Feature Ratings

Average 84

Role-Based Access

Automatic Data Collection

Encrypted File Storage and Transfer

Intelligent Alerts and Notifications

Real Time Capabilities

Central Data Repository

Built-In Indicator Catalogs and Benchmarking

Automatic KPI Calculations, Conversions and Updates

Version Control

Custom Reporting

Audit Trail

Vendor Capability Ratings

Average 84

Ease of IT Administration

Quality of Features

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Ease of Customization

Ease of Data Integration

Ease of Implementation

ServiceNow ESG Management Reviews

Ajay N.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2025

FinTech portfolio analysis for ESG KPI Analytics

Likeliness to Recommend

10 /10

What differentiates ServiceNow ESG Management from other similar products?

In many organizations the ServiceNow modules are used for workflow, ITIL Support workflows and other IT Support activities. In the case of ESG, the Environment, Social and Governance KPIs does not live in silos and they need to easily intehrate with enterprise systems and workflows. The ServiceNow ESG solution fill this organizational and funtional gap well and it makes practical sense for large segment of businesses.

What is your favorite aspect of this product?

Integrations with enterprise databases and workflows

What do you dislike most about this product?

proliferated UIs and menu structures that may distract while working on ESG metrics.

What recommendations would you give to someone considering this product?

Provide Realtime IoT Sensor and WAN end-point integrations directly for ESG KPI metrics.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Effective Service

Sanket M.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2025

A easy and reliable solution for any problem

Likeliness to Recommend

8 /10

What differentiates ServiceNow ESG Management from other similar products?

In servicenow because of easy interface it is easy to track the data and manage.Also dashboarding gives a easy picture of real time performance

What is your favorite aspect of this product?

The best part about Service Now is its ability to streamline the processes, enhance transparency and accountability and support organisations in achieving their goals.

What do you dislike most about this product?

For the first time user there is no user manual guide which is why it creates confusion on how to use it in the first place

What recommendations would you give to someone considering this product?

With servicenow platform knowledge it is easy to understand various module in servicenow to serve various purposes

Pros

Trustworthy
Unique Features
Efficient Service
Saves Time

Vota Z.

Role: Operations
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Quite underrated with excellent features

Likeliness to Recommend

10 /10

What differentiates ServiceNow ESG Management from other similar products?

The product strategy and rate of improvement is quite high compared to other similar products

What is your favorite aspect of this product?

I enjoy using the automatic data collection feature

What do you dislike most about this product?

I have negative thoughts encounter with this product

What recommendations would you give to someone considering this product?

This is a great tool for simple data collection with great results

Pros

Reliable
Performance Enhancing
Enables Productivity
Effective Service

How We Deliver

ServiceNow ESG Management

What is ServiceNow ESG Management?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

ServiceNow ESG Management Ratings

90 Likeliness to Recommend

2 Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love ServiceNow ESG Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Roles can be assigned to a user to be able to access and edit specific content or data on the web-server or within the actual application itself

Automatic Data Collection Ability to automate data flows and collect responses from multiple sources at specified intervals and is checked against acceptance criteria.

Encrypted File Storage and Transfer Ability to encrypt a file before transmitting it over the network to hide content from being viewed or extracted.

Intelligent Alerts and Notifications Ability to create, manage, send and receive notifications, enhancing efficiency and productivity.

Real Time Capabilities Ability to analytics and visualize data as soon as it becomes available in underline systems.

Central Data Repository Collection of stored data from existing databases merged into one location which can then be shared, analyzed or updated.

Built-In Indicator Catalogs and Benchmarking Alignment with mainstream ESG reporting frameworks (E.g., SASB, GRI, CDP)

Automatic KPI Calculations, Conversions and Updates Company specific metrics can be automatically calculated, converted and tracked.

Version Control Tracking of document versions with each iteration of document changes.

Custom Reporting Ability to create reports on company emissions, energy and asset data in company branded templates.

Audit Trail View all previous activity including any recent edits and user access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

ServiceNow ESG Management Reviews

Ajay N.

FinTech portfolio analysis for ESG KPI Analytics

Likeliness to Recommend

Pros

Sanket M.

A easy and reliable solution for any problem

Likeliness to Recommend

Pros

Vota Z.

Quite underrated with excellent features

Likeliness to Recommend

Pros

Most Popular ServiceNow ESG Management Comparisons

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Title

2
Since last award

2
Since last award

Feature Ratings

Role-Based Access

Automatic Data Collection

Encrypted File Storage and Transfer

Intelligent Alerts and Notifications

Real Time Capabilities

Central Data Repository

Built-In Indicator Catalogs and Benchmarking

Automatic KPI Calculations, Conversions and Updates

Version Control

Custom Reporting

Audit Trail

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Ease of Customization

Ease of Data Integration

Ease of Implementation