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MakeMyTrip

myBiz

Composite Score
7.0 /10
CX Score
7.1 /10
Category
myBiz
7.0 /10

What is myBiz?

MakeMyTrip for Business is a one-stop travel management solution for all business travel needs of micro, mid, & large-sized organisations. It is an integrated travel and expense management solution by MakeMyTrip, designed to streamline business travel requirements across diverse sectors.

Company Details


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Awards & Recognition

myBiz won the following awards in the Travel Management category

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myBiz Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on myBiz.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

100 Plan to Renew

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love myBiz?

3% Negative
4% Neutral
93% Positive

Pros

  • Includes Product Enhancements
  • Helps Innovate
  • Caring
  • Inspires Innovation

Feature Ratings

Average 78

Travel and Accommodation Booking

82

Notifications/Alerts/Updates

81

Itinerary Management

77

Mobile

77

Expense Management

76

Bank/Credit Card Integration

76

Self-Service

75

Policy Configuration/Implementation

75

Rate Tracking

72

Savings Optimization

72

AI Driven Personalization

72

Vendor Capability Ratings

Average 73

Ease of Implementation

78

Product Strategy and Rate of Improvement

75

Usability and Intuitiveness

74

Business Value Created

74

Quality of Features

73

Availability and Quality of Training

73

Vendor Support

73

Ease of Data Integration

72

Breadth of Features

71

Ease of IT Administration

71

Ease of Customization

70

myBiz Reviews

HIMANSHU M.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2025

Overall good

Likeliness to Recommend

8 /10

What differentiates myBiz from other similar products?

myBiz offers “special corporate fares” on flights & hotels, including additional benefits like upgraded rooms and reduced cancellation penalties.

What is your favorite aspect of this product?

End-to-End Management: It combines travel booking, itinerary management, and expense tracking, reducing the need for multiple tools.

What do you dislike most about this product?

Workflow and policy customization may not be flexible enough for very complex corporate travel rules, which can lead to workarounds or manual intervention.

What recommendations would you give to someone considering this product?

Identify your business rules: travel policy, approvals, budget limits, preferred suppliers.

Pros

  • Fair
  • Acts with Integrity
  • Helps Innovate
  • Performance Enhancing

Manoj K.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

MyBiz is my Default Travel App. This answers all!

Likeliness to Recommend

8 /10

What differentiates myBiz from other similar products?

1) Best itenerary Management. All at one place 2) Prices are competitive, if not best

What is your favorite aspect of this product?

1) Itenaray Management

What do you dislike most about this product?

1) Policies are Vendor Centric. If a Hotel is booked & room is not upto the mark. The penalty should be levied to the Vendor & refund to the client to enhance the quality of services. Customer Care says, 'if Hotel approved/allows to cancel request, we will refund' 2) No incentivization to the end user in terms of points/Cashback, etc. This will encourage travel

What recommendations would you give to someone considering this product?

Do a Cost Benefit Analysis, check if it's worth the savings. Actually I am the initial few who got complementary services

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Vendor Friendly Policies
  • Vendor's Interest First
  • Less Generous

Parimal D.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

user-friendly interface & robust features

Likeliness to Recommend

8 /10

What differentiates myBiz from other similar products?

MyBiz stands out from the competition due to its intuitive user interface, comprehensive feature set, and exceptional customer support, making it a top choice for businesses seeking an all-in-one solution.

What is your favorite aspect of this product?

The ease of use and flight recommendations provided by the platform.

What do you dislike most about this product?

Sometimes lesser availability of coupons and relevant promotional offers

What recommendations would you give to someone considering this product?

I'd recommend it for its user-friendliness, robust feature set, and top-notch customer support. MyBiz stands out with its intuitive interface, making it easy for users to get started. It offers a wide array of tools to handle various aspects of your business. Plus, their exceptional customer support ensures you'll have help when you need it.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy