What is LiveChat HelpDesk?
HelpDesk is a solution designed to simplify how your team handles customer communication. Personalized and precise messages will upgrade your customer experience. HelpDesk gives you the tools you need to manage your communication in one app.
Company Details
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Get AssistanceLiveChat HelpDesk Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
95 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat HelpDesk?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Multi Channel Support
Agent Scripting
Mobile Customer Care
Agent Collaboration
Intelligent Search
Customer Community Management
Customer Service Workflow Management
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Vendor Capability Ratings
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Vendor Support
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
LiveChat HelpDesk Reviews
Sienna W.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Sep 2025
Robust Approach for Customer Help
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
We handle customers concerns intelligently using LiveChat The software helps us in lead management for efficient customer engagement
What is your favorite aspect of this product?
The software has brilliant knowledge base that helps us share insights to clients
What do you dislike most about this product?
The software has managed to make clients happy and support their concerns But on integration, we find problems
What recommendations would you give to someone considering this product?
I would support the use of this item fully
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Respectful
Rimsha K.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2025
Livechat is all a helpdesk program should be.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
Livechat connects with diverse marketing channels ( emails, Whatsapp, Apple messaging, sms etc ) . As a result, it is one of the most trusted tools for the sales/marketing departments of my organization, to connect with customers and sales leads. We are even able to manage Instagram mentions , replies and direct messages without leaving the Livechat platform.
What is your favorite aspect of this product?
Quality of reports and analytics, provided by Livechat around the engagement of my department with customers, is an aspect of my overall Livechat experience, which I really appreciate. From performance analytics around daily, weekly and monthly chat volumes, to chat origin metrics , sales agents performance metric, to post-chat survey completion data etc
What do you dislike most about this product?
Livechat has impressively met the expectation of my team and company. It has not fallen short in any way , both in terms of functionality and capabilities.
What recommendations would you give to someone considering this product?
Begin with a small team rollout and integrate with existing software stack within the department or team, where it is to be deployed.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Vivian K.
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted Mar 2025
Live chat helpdesk review
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
It enhances real time communication between customers and support agents.
What is your favorite aspect of this product?
It's ability o facilitate real time communication
What do you dislike most about this product?
Delayed Responses: Despite being designed for real-time communication, response times can be affected by high chat volumes leading to customer frustration.
What recommendations would you give to someone considering this product?
Proper plan
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
