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FormAssembly

FormAssembly

Composite Score
8.9 /10
CX Score
9.0 /10
Category
FormAssembly
8.9 /10

What is FormAssembly?

FormAssembly is the data collection platform that transforms how organizations collect, connect, and protect data. The industry’s most trusted solution, FormAssembly empowers over 5,500 organizations to streamline data collection with a customizable form builder and form automation, seamless integrations with essential applications, and best-in-class security, privacy, and compliance standards.

Company Details


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Awards & Recognition

FormAssembly won the following awards in the Online Forms category

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FormAssembly Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FormAssembly.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

96 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FormAssembly?

1% Negative
1% Neutral
98% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Reliable

Feature Ratings

Average 85

APIs and Integration

91

Security

89

Field Configuration and Customization

88

Mobility

87

State Transformation

86

Drag and Drop Design

85

Workflow Automation

84

Version Management

83

Data Analysis and Survey Function

80

Electronic Signatures

78

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Business Value Created

89

Breadth of Features

89

Ease of Customization

88

Quality of Features

87

Ease of IT Administration

87

Usability and Intuitiveness

86

Product Strategy and Rate of Improvement

84

Availability and Quality of Training

83

Ease of Data Integration

82

Vendor Support

80

FormAssembly Videos

FormAssembly Reviews

James W.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2025

Easy to Use and Integrate with Salesforce!

Likeliness to Recommend

10 /10

What differentiates FormAssembly from other similar products?

I think FormAssembly's simple user interface and ease of integration with Salesforce differentiate it from other similar products.

What is your favorite aspect of this product?

Easy Salesforce integration

What do you dislike most about this product?

Difficulty of customizing forms with fonts, colors, and placement/layout

What recommendations would you give to someone considering this product?

I highly recommend FormAssembly as valuable, cost-effective, easy to use, and a great companion to Salesforce!

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate

Scott K.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2025

Simple on the surface, power under the hood

Likeliness to Recommend

9 /10

What differentiates FormAssembly from other similar products?

FormAssembly took the time to understand the needs we had in building the right solution with a few other components in our tech stack. They went out of their way to work with us to replace a competitor who lacked full understanding of the solution we needed.

What is your favorite aspect of this product?

I love the training offered by FormAssembly on a regular basis in the form of webinars, great support articles, and even a Slack workgroup for users to connect with other users.

What do you dislike most about this product?

Sometimes the support team is very unresponsive, but I think they're going through a challenging growth period at the moment. Still, when something is not working and you need help, it should happen in days, not weeks.

What recommendations would you give to someone considering this product?

FormAssembly does some simplistic things right out of the gate, and if you need it to do a lot more, you're in the right place. Doing more robust things with the platform may come with a learning curve for you and your staff, but it's not a daunting one.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Andreea C.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2025

Easy to integrate, reliable and innovative tool

Likeliness to Recommend

10 /10

What differentiates FormAssembly from other similar products?

We had no need to search somehere else, all our needs were met

What is your favorite aspect of this product?

in the cloud app,smooth integration with Salesforce, advanced form options and the user friendly UI

What do you dislike most about this product?

email customre support, I wish there was a phone option 24/7

What recommendations would you give to someone considering this product?

to be creative in use cases and give this app a try, it will return great business value at a low cost

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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