Eracent IT Management Center Customer Reviews 2025

What is Eracent IT Management Center?

The IT Management Center™ (ITMC), is a comprehensive lifecycle management for all assets and licenses, providing continuous tracking from planning through refresh/retirement. Supports optimized utilization of all assets from acquisition to disposition, and provides a baseline that is not dependent on dynamic discovery data that can constantly change.

Company Details

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Awards & Recognition

Eracent IT Management Center won the following awards in the IT Asset Management - Enterprise category

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0 Top Rated Capabilities

2 Top Rated Features

2024

2 Top Rated Capabilities

1 Top Rated Features

2023

Eracent IT Management Center Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Eracent IT Management Center.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

Up 1
Since last award

78 Satisfaction of Cost Relative to Value

77

Product Experience

80

Negotiation and Contract

88

Conflict Resolution

77

Strategy & Innovation

80

Service Experience

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Emotional Footprint Overview

Product Experience:: 77%
Negotiation and Contract:: 80%
Conflict Resolution:: 88%
Strategy & Innovation:: 77%
Service Experience:: 80%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Eracent IT Management Center?

1% Negative

15% Neutral

84% Positive

Pros

Acts with Integrity
Respectful
Trustworthy
Fair

Feature Ratings

Average 78

Data Import Export and Aggregation

81

Analytics and Reporting

81

Integrated Discovery

80

Software Recognition Library

78

Data Center Analytics

77

End to End Lifecycle Management

75

Software Usage Metering

73

Decentralized Management

73

Financial Analysis

69

Advanced License Management

69

Cloud License Management

52

Vendor Capability Ratings

Average 73

Vendor Support

82

Breadth of Features

76

Business Value Created

75

Ease of Data Integration

75

Ease of IT Administration

74

Ease of Customization

73

Product Strategy and Rate of Improvement

72

Quality of Features

72

Ease of Implementation

72

Usability and Intuitiveness

67

Availability and Quality of Training

66

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Eracent IT Management Center Reviews

Thomas J.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

Eracent ITCM solved our asset management problems

Likeliness to Recommend

10 /10

What differentiates Eracent IT Management Center from other similar products?

Eracent's breadth of features combined with the amount of information provided by the platform made it a successful deployment. The deployment model and its integration capabilities with other systems were a welcome surprise. The Eracent support team was outstanding. Their commitment to helping solve various issues as we implemented new features was very much appreciated.

What is your favorite aspect of this product?

The ability to find any computer within our network and immediately pull up just about any information on that computer you could want.

What do you dislike most about this product?

Integration with other systems is hard. It takes a certain amount of work to work through various issues. Many times issues involve permissions on other platforms such as AWS or Azure.

What recommendations would you give to someone considering this product?

Two things: 1. Make sure you have a good understanding of your requirements before starting your implementation. 2. Make sure you have dedicated resources to work on the project.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Latoya T.

Role: Consultant
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

ITMC performs best in the right hands to succeed

Likeliness to Recommend

9 /10

What differentiates Eracent IT Management Center from other similar products?

Eracent IT Management Center stands out with its integrated approach to ITAM, SAM, and cybersecurity. Its robust SBOM capabilities, flexible automation, and customizable dashboards offer deep visibility and control across assets—something many tools lack. What truly sets it apart is the adaptability to enterprise needs and the ability to drive compliance, cost savings, and risk reduction in one centralized platform.

What is your favorite aspect of this product?

My favorite aspect is the centralized visibility, customizable dashboards, and new integration with SBOM Manager—it streamlines asset, software, and security management while enabling smarter, risk-aware decisions.

What do you dislike most about this product?

Identifying bugs and feature gaps during implementation created delays, as fixes had to wait for future releases

What recommendations would you give to someone considering this product?

Eracent ITMC is a powerful platform with robust features, but its success depends on having the right team in place to drive implementation and adoption. I recommend taking time to understand the tool’s capabilities—especially the dashboards and SBOM Manager—and planning for early engagement with technical and functional leads to address any needed customizations or enhancements upfront.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Efficient Service

Rajul M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Easy to use Extremely good discovery capability.

Likeliness to Recommend

10 /10

What differentiates Eracent IT Management Center from other similar products?

Multi Discovery protocol including API and SNMP

What is your favorite aspect of this product?

The publisher-specific Continuous License Reconciliation™ (CLR) modules enable license position reporting and proactive management around any licensing model, and the Eracent Armored™ functionality helps to control the asset and license environment and identify and mitigate vulnerabilities and risks. ITMC is available in on-premises, subscription and hosted options.

What do you dislike most about this product?

Need to have better memory management for the Discovery processing

What recommendations would you give to someone considering this product?

Work closely with tech support to implement and also fixany issues you identify

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Eracent IT Management Center

What is Eracent IT Management Center?

Company Details

Need Assistance?

Awards & Recognition

Eracent IT Management Center Ratings

84 Likeliness to Recommend

95 Plan to Renew

Up 1 Since last award

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Eracent IT Management Center?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Import Export and Aggregation B2B connect for purchase and warranty records, integrations to business applications, ability to merge records where duplicated through multiple data sources.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Integrated Discovery Ability to accurately discover assets, possibly map dependencies, discover remote users, and gain access to usage data on workstations.

Software Recognition Library Includes built-in software library to enhance recognition of installed packages.

Data Center Analytics Information regarding capacity and challenges unique to datacenters, such as workload modelling, virtual licensing, and mapping virtual instances to hosts.

End to End Lifecycle Management Solution provides logical workflows and templates for managing the entire software lifecycle from procurement through to retirement.

Software Usage Metering Includes out-of-the-box support for software usage tracking to identify heavily used or unused assets.

Decentralized Management Manage licenses across a geographically dispersed environment, including remote users, but with ability to centrally view and manage contracts.

Financial Analysis Includes out-of-the-box support for understanding costs and managing depreciation and budget; may include complex, logical "what if?" financial modeling.

Advanced License Management One or more specialized license types with extreme complexities such as SAP, Oracle, Mainframe, with a focus on accuracy and minimizing manual calculations.

Cloud License Management Monitor and manage as-a-service solutions, including SaaS, IaaS, PaaS licensing, public and private cloud.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Software Asset Management

Eracent IT Management Center Reviews

Thomas J.

Eracent ITCM solved our asset management problems

Likeliness to Recommend

Pros

Latoya T.

ITMC performs best in the right hands to succeed

Likeliness to Recommend

Pros

Rajul M.

Easy to use Extremely good discovery capability.

Likeliness to Recommend

Pros

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Title

Up 1
Since last award

Feature Ratings

Data Import Export and Aggregation

Analytics and Reporting

Integrated Discovery

Software Recognition Library

Data Center Analytics

End to End Lifecycle Management

Software Usage Metering

Decentralized Management

Financial Analysis

Advanced License Management

Cloud License Management

Vendor Capability Ratings

Vendor Support

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training