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Cisco Systems

Cisco Jabber

Composite Score

8.2 /10

CX Score

8.6 /10

80 Reviews Write a Review

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details

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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

8% Negative

1% Neutral

91% Positive

Pros

Trustworthy
Effective Service
Fair
Efficient Service

Feature Ratings

Average 82

Video Conferencing

Audio Controls

Audio Conferencing VoIP

Instant Messaging

File Transfer

Facilitator Functions

Audio Conferencing Call in Bridge

Virtual Whiteboard

Screen Share

Keyboard Mouse Control

Application Share

Vendor Capability Ratings

Average 79

Business Value Created

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Cisco Jabber Reviews

Mikeson R.

Role: Operations
Industry: Transportation
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2025

Enhanced tool with visual intelligent.

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

Jabber support multiple options for advanced meeting escalation and data sharing across all the officials makes it massive differentiator.

What is your favorite aspect of this product?

The best in Cisco Jabber is its automatically suggestion about the best communication mode which makes it more advance for calling in slow internet areas.

What do you dislike most about this product?

Notification about important messages suffer delays which sometime cause failure during workload.

What recommendations would you give to someone considering this product?

Fully modern infrastructure is available in Jabber to fulfill thee needs of our official visual conversation which is very important for our team and client collaboration. Secure and high quality integration ecosystem is waiting for you for HD video meeting experience,

Pros

Acts with Integrity
Helps Innovate
Performance Enhancing
Enables Productivity

Cons

Charges for Enhancements
Vendor's Interest First

Sriram c.

Role: Finance
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Enhanced communication tool

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Jabbers design which is good for large organizations, can handle thousands of users with robust performance and scalability, ensuring reliable communication across enterprise environments, this makes it stand out from the crowd

What is your favorite aspect of this product?

Various connect options it provides like instant messaging, voice and video calls, screen sharing, and integration with Cisco Webex for meetings etc is very handy

What do you dislike most about this product?

Third party integrations are very limited as it provides not as many options as it's competitors.

What recommendations would you give to someone considering this product?

The software is really user friendly and anyone can opt forit without second thought

Pros

Performance Enhancing
Effective Service
Caring
Saves Time

Glory U.

Role: Operations
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Very niche-efficient product

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

It integration with Cisco communication in general

What is your favorite aspect of this product?

The communication tools are really robust.

What do you dislike most about this product?

Installation and configuration can be a bit complicated.

What recommendations would you give to someone considering this product?

It's best for large organizations already using Cisco systems.

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

How We Deliver

Cisco Jabber

What is Cisco Jabber?

Company Details

Need Assistance?

Cisco Jabber Ratings

84 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Cisco Jabber?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Instant Messaging Real-time, text-based communication between two or more people

File Transfer File transfer services

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Screen Share Ability to share a computer screen for viewing by web conference participants

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Cisco Jabber Reviews

Mikeson R.

Enhanced tool with visual intelligent.

Likeliness to Recommend

Pros

Cons

Sriram c.

Enhanced communication tool

Likeliness to Recommend

Pros

Glory U.

Very niche-efficient product

Likeliness to Recommend

Pros

Title

Feature Ratings

Video Conferencing

Audio Controls

Audio Conferencing VoIP

Instant Messaging

File Transfer

Facilitator Functions

Audio Conferencing Call in Bridge

Virtual Whiteboard

Screen Share

Keyboard Mouse Control

Application Share

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization