ChatGPT Customer Reviews 2025 | AI Writing Assistants

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation

Latest Award, 2025

2025 Data Quadrant Champion

2025

3 Top Rated Capabilities

5 Top Rated Features

2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative

3% Neutral

96% Positive

Pros

Enables Productivity
Saves Time
Helps Innovate
Continually Improving Product

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Article Summarizer

86

Topic Generator

86

Style and Tone Suggestions

83

Multi-Language Support

83

Long Form Content Generation

83

Text Personalization

83

Customization

82

Templates

81

Auto-Completion and Predictive Text

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

85

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

81

Ease of IT Administration

80

Ease of Customization

80

Availability and Quality of Training

79

Vendor Support

76

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ChatGPT Reviews

Ritesh D.

Role: Consultant
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2025

ChatGPT: A Game-Changing Coding Ally for Seamless.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT excels with versatile, contextual responses, flexible prompting, and strong code generation. Its conversational depth, plugin support, and continuous updates set it apart from less adaptive AI tools.

What is your favorite aspect of this product?

ChatGPT's ability to provide clear, contextual code with explanations, adapting to my prompts across languages and frameworks.

What do you dislike most about this product?

ChatGPT's occasional verbosity and minor inaccuracies in niche coding scenarios can frustrate, requiring extra prompt tweaking.

What recommendations would you give to someone considering this product?

Try ChatGPT's free tier to test its coding capabilities. Use specific, detailed prompts for optimal results. Explore plugins for added functionality. Be prepared to refine responses for niche tasks. Consider a paid plan for higher usage limits if you code daily.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Inspires Innovation

Muni Siva C.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

All in one productivity tool enhances performance

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

I really appreciate how smoothly the conversation flows here compared to other models. It feels more natural and less restricted, allowing for deeper discussions. The larger context window helps keep track of what we’re talking about, making interactions more engaging and easier to follow.

What is your favorite aspect of this product?

My favorite aspect of this product is how naturally it communicates. The conversations feel human, making it easy to ask questions or explore ideas without feeling judged. The ability to handle complex topics, remember context, and adapt responses based on the discussion makes it a powerful tool for learning, creativity, and problem-solving. It’s like having an intelligent companion who’s always ready to help.

What do you dislike most about this product?

What I dislike most is that it sometimes doesn’t have real-time integrations or advanced features like plagiarism checking or collaborative editing. It’s also limited by the lack of offline access, which can be inconvenient for sensitive or secure environments.

What recommendations would you give to someone considering this product?

ChatGPT stands out because it offers natural, conversational responses that feel human-like. It supports a wide range of tasks—from writing and coding to learning and brainstorming. With customization options, multi-language support, and detailed explanations, it’s easy to use, reliable, and adaptable for both personal and professional needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Security Frustrates

Alexander E.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

ChatGPT is flexibility is amazing.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT simplifies writing and ensures smooth workflow.

What is your favorite aspect of this product?

ChatGPT is very easy to use and reliable. It creates content depending on offered description.

What do you dislike most about this product?

Sometimes ChatGPT fails to provide response.

What recommendations would you give to someone considering this product?

I recommend ChatGPT because it's quick.

Pros

Reliable
Enables Productivity
Efficient Service
Effective Service

How We Deliver

ChatGPT

What is ChatGPT?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Multi-Language Support Recieve content or translate text into multiple different languages.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Auto-Completion and Predictive Text Software offers suggestions for the next word or phrase as the user types based on context and commonly used phrases.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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ChatGPT Reviews

Ritesh D.

ChatGPT: A Game-Changing Coding Ally for Seamless.

Likeliness to Recommend

Pros

Muni Siva C.

All in one productivity tool enhances performance

Likeliness to Recommend

Pros

Cons

Alexander E.

ChatGPT is flexibility is amazing.

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Article Summarizer

Topic Generator

Style and Tone Suggestions

Multi-Language Support

Long Form Content Generation

Text Personalization

Customization

Templates

Auto-Completion and Predictive Text

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support